FAQs

Q1. I can't find the serial number of my product therefore unable to register into the community. What do I do?
The Serial number can be found on your camera model. It's a 7 digit number. If you still face trouble finding it, please refer to "where to find the serial no" link on the community registration page.
Q2. I don’t own an Alpha camera. What to do?
If you don’t own an Alpha camera you can still be a part of the community. You can explore, comment and share images. However, you will be unable to upload any photographs or register for any of the Alpha workshops.
Q3. I have bought my Alpha from another country. Can I register on the community?
You can register on the Alpha community only if you have purchased your Alpha from within the country i.e. India.
Q4. I am new to the Alpha community. How do I find out about all the features in the community?
There is a lot to discover in the Alpha community. You can glace through all the features by clicking on the ‘Take Tour’ section in the community. Click here to begin.
Q5. I am an Alpha owner and want to be a part of the Alpha workshop. How do I find out about them?
We frequently organize workshops for Alpha users. To know more about the upcoming workshops and their details click on the ‘Workshops’ section in the community. Click here to view.
Q6. I have an Alpha camera but I don’t know how to use all the features of the camera. How can I learn about them?
You can easily lean about any feature of the Alpha camera just by clicking on the ‘Tutorials’ section on the community. Watch the videos here.
Q7. I have uploaded a photograph on the Alpha community. Can I get an expert advice on it?
You can get advice from our Sony Alpha experts just by clicking on your photograph and clicking on the ‘Ask Expert Advice’ tab placed below. You can also view advice by experts on other images by clicking on the ‘Alpha Expert’ section in the community. Click here to view.

Q8. I just registered on the Alpha community, how do I view photographs uploaded by other members of the community?
You can view photographs shared by other members of the community by clicking on the ‘Photographs’ section under ‘Explore’ tab of the community. You can also sort photographs by most recent, most popular and by different categories. Click here to view.
For any other queries, write to us here.